Terms & Conditions

Frazzle Dazzle are handcrafted hair accessories – alligator clips, hairbands and bows made from home in Oldmeldrum, Aberdeenshire by Lisa Edward.

All items are hand crafted with superior attention to detail using the highest quality materials.

A selection of items which have already been crafted are available for purchase from www.frazzledazzle.net with immediate delivery.

You can also customise products by selecting felt and glitter options from a huge range of colours at www.frazzledazzle.net

I try to keep a range of felt and glitter colours in stock and aim to have items made ASAP, but if a colour choice is out of stock and has to be ordered in, there may be a delay in completing your order.  Please allow 10-14 days for your order to be completed.  During busy periods, this may be longer…Please get in touch if you have a deadline – I will always try to help if I can.

PLEASE DO NOT LEAVE BABIES AND SMALL CHILDREN UNSUPERVISED WHILE WEARING THESE ACCESSORIES.

THESE ITEMS ARE FOR DECORATIVE USE ONLY AND ARE NOT TOYS.

Delivery charges (Royal Mail First Class UK) are as follows:

£1.00 p&p for purchases of gift vouchers, wish bracelets and small flat items.

Fragile and delicate items are posted in boxes in order to protect them from being damaged – these fall under Royal Mail’s ‘Small Parcel’ category and first class postage is charged at £3.35

£3.35 p&p for purchases of hairbands, and crowns.

Postal charges will be automatically calculated and applied at checkout.

Payment for online purchases is via Paypal only.

Local customers may opt to collect in person and pay cash on collection.

I am very happy to create bespoke accessories to your specifications. Please contact me via email to discuss your requirements. Providing supplies are in stock you should have your item within 30 days of confirmation of your order. If this is a problem due to supply issues, I will let you know via email.

Bespoke items are non-returnable unless faulty.

Email:

frazzledazzle1@me.com

Return address:

Frazzle Dazzle

38 Forsyth Drive

Oldmeldrum

Inverurie

Aberdeenshire

AB51 0NW

Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 7 working days from the day after you receive your goods. Please take care when trying on items and ensure they do not come in contact with anything that may mark or add a scent to them such as drinks, perfume and cigarettes.

In the unlikely event that you are not satisfied with your purchase, or it is found to be faulty, please contact me via email. I will ask that you return the product in its original state to the address above. Customers have 7 days from the day after they receive the goods to cancel the contract and return the goods. I will issue a full refund including postage as soon as possible (but not exceeding 30 days from the cancellation date).

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